By placing an order on Trysauna.com store, You confirm that You have read, understood and accepted this following policy.
All equipment sold by Trysauna is manufactured with the utmost care, using the highest quality components and carrying the best warranties in the industry. As many products are made-to-order, once shipped, All equipment may not be canceled or returned for refund.
If a customer reports a product defective/broken, she/he will be required to send pictures of whatever defects they’re claiming is wrong with the products to the site’s customer service email. After receiving pictures, our customer support will forward them in a file to the Operations team where they’ll confirm if the customer’s claim is accurate.
Terms and Conditions:
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team firstname.lastname@example.org
for more information.
Please be informed that you have to pay the return shipping fee. No pre-paid shipping label.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
You can only cancel your order within 6 hours from purchasing time on the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
We only issue a refund and allow return if the costumer case has met the conditions stated above.
PS:Customer who use PayPal should notice the following
PayPal has made additional changes to the user agreement. Hence, there will be an additional 5% service charge for each order refund Customer needs to pay for the 5% service charge if they cancel their order .Or it would be deducted from customer's refund.