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Shipment Policy

We're proud to offer ✈️worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Most high-quality equipment, are made-to-order. With reduced production capacities and an extremely increased order volume due to COVID-19, our manufacturing partners are currently estimating the following times from placing your order to delivery:

Ground Orders 5-25 Business Days
Freight Orders 4-8 Weeks

Ground Orders: We use common shipping carriers such as FedEx, UPS & USPS for most all ground orders. When your order ships, you will receive an email with your tracking information. If you placed your order online, you can also login to your account to view your order status and retrieve the tracking information.

Freight Orders: These types of orders are typically larger products that can’t be shipped via common carrier or are too heavy to lift. Examples of freight orders are sauna rooms, Pilates equipments, fire pitss, hot tubs, custom orders, and things like these. When products are shipped freight, they come on a pallet. Depending on the fragility of the order, the pallet might be plastic wrapped, strapped or crated. We take your business seriously and do our best to ship your order in a way that will insure it’s complete arrival.

It’s important to note that since freight orders ship on a pallet, the truck used to transport your order is a large semi truck, typically hauling up to a 53' trailer box. As you can imagine, these trucks have a hard time navigating through narrow, tight roads. That is why FREE freight orders include “CURBSIDE” delivery only. What is Curbside Delivery? The driver must have what he deems reasonable access to the end of your driveway. On rare occasions, the driver may determine that he cannot access your property line or driveway for your curbside delivery (examples might include dirt roads, narrow cul-de-sac, busy highways, etc.). If this happens, you must make arrangements to get your order from the freight company, which at times could mean meeting the driver at a more convenient location. As a courtesy to our customers, we offer FREE Liftgate Service with your freight shipment! This means the driver will take your order off the truck for you, but you are responsible for moving the order to where it needs to go on your property. The driver will not offer assistance in this regard, nor is he obligated. If your order exceeds the lift gate size or weight limits, you will need to make arrangements to get your order off of the truck.

The freight company will call you prior to your delivery to schedule the delivery. An adult must be present to INSPECT AND SIGN for the shipment. If you miss your appointment or need to reschedule your delivery, you may be responsible for additional fees incurred. You are responsible for inspecting the freight shipment at the time of delivery. If you notice any damage to the packaging, you need to note the “Proof Of Delivery” (POD) that the driver gives you to sign. If you sign for the freight delivery without noting the damage, the freight company is released from liability and the responsibility now falls on you, the customer. To avoid the headaches surrounding this, please thoroughly inspect the freight prior to signing for it.

Please know that our teams are working as quickly–and safely–as possible to fulfill orders. 

Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@trysauna.com and we will process an insurance claim on your behalf.

Backorders:

  • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
  • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
  • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
  • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Carton packaging has excessive damage with the exposed product:

  • Refuse shipment
  • Take a photo of the delivery
  • Sign carrier paperwork: “Carton damaged and refused”
  • Notify Trysauna.com immediately.

Please contact us prior to placing your order about current shipping times for the equipment you are interested in. Please email the product information to our Fulfillment Department at support@trysauna.com for further assistance.

*Local holidays in origin countries that may cause a delay in shipping are not considered business days.