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FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: support@trysauna.com.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A.
Most high-quality equipment, are made-to-order. With reduced production capacities and an extremely increased order volume due to COVID-19, our manufacturing partners are currently estimating the following times from placing your order to delivery:

Sauna Blanket: 1-2 weeks
Sauna Room: 2-3 weeks
Sauna Heater: 2-3 weeks
Pilates Reformer: 2-3 weeks

Please know that our teams are working as quickly–and safely–as possible to fulfill orders. 

Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. How long will it take to dispatch the order?

A. It will take usually up to 5 business days, while, in peak times, it may take up to 7 business days to dispatch.

Q. Do you ship Worldwide?

A. Triple yes! We want the whole world to enjoy our products!

Q. Is shipping really FREE?

A. YES! We offer completely FREE shipping on ALL our products!

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@trysauna.com

Q. How can I pay?

A. We accept Paypal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.