By placing an order on Trysauna.com store, You confirm that You have read, understood and accepted this following policy.
Your satisfaction is our top priority, and we always want to make sure you are happy with your order. Please note that not all products are returnable. Please check the product(s) information carefully before placing the order.
Equipment - all large equipment such as, reformers, cadillac/trapeze tables, chairs, barrels,
Springs, loops, hands and feet straps, fuzzies, handles and vinyl covers are non-returnable
Non-returnable items are still covered by the manufacturer’s warranty and the manufacturer will repair or replace defective parts according to each product warranty.
If the item(s) ships via freight carrier, it will be covered with insurance for any damage that might occur during shipment.
As long as you follow our shipping & receiving policy, we will be able to process a replacement at no cost as soon as possible.
How to return a returnable product(s):
All returnable items must be returned within 30 days of placing the order.
To be eligible for a return, your item(s) must be in the original packaging, unused, and in the same condition that you received it. Otherwise, a refund can’t be issued.
It’s the customer’s responsibility to ship and pay for the return shipping on any item(s) that is not damaged.
All returns are subjected to a 20% restocking fee, and a 3% processing fee on credit card transactions that will be deducted from your refund.
When shipping back your item(s) you must use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item(s).
To complete your return, we require a receipt or proof of purchase. Please contact our support team firstname.lastname@example.org
for more information.
Please be informed that you have to pay the return shipping fee. No pre-paid shipping label.
You can only cancel your order within 6 hours from purchasing time on the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.
We only issue a refund and allow return if the costumer case has met the conditions stated above.
PS:Customer who use PayPal should notice the following
PayPal has made additional changes to the user agreement. Hence, there will be an additional 5% service charge for each order refund Customer needs to pay for the 5% service charge if they cancel their order .Or it would be deducted from customer's refund.