By placing an order on Trysauna.com store, You confirm that You have read, understood and accepted this following policy.
Your satisfaction is our top priority, and we always want to make sure you are happy with your order. Please note that not all products are returnable. Please check the product(s) information carefully before placing the order.
Equipment - all large equipment: reformers, wood reformers, trapeze and mat tables, reformer/trapeze combinations, reformers with towers.
Non-returnable items are still covered by the manufacturer’s warranty and the manufacturer will repair or replace defective parts according to each product warranty.
If the item(s) ships via freight carrier, it will be covered with insurance for any damage that might occur during shipment.
As long as you follow our shipping & receiving policy, we will be able to process a replacement at no cost as soon as possible.
How to return a returnable product(s):
All returnable items must be returned within 30 days of placing the order.
To be eligible for a return, your item(s) must be in the original packaging, unused, and in the same condition that you received it. Otherwise, a refund can’t be issued.
It’s the customer’s responsibility to ship and pay for the return shipping on any item(s) that is not damaged.
All returns are subjected to a 5% restocking fee, and a 3% processing fee on credit card transactions that will be deducted from your refund.
When shipping back your item(s) you must use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item(s).
To complete your return, we require a receipt or proof of purchase. Please contact our support team email@example.com
Please be informed that you have to pay the return shipping fee. No pre-paid shipping label.
Cancellations & Refunds:
If your order is cancelled within 24 hours we will be able to provide you with a refund. If it has been longer than 24 hours we will try our best to cancel your order however there is no guarantee we will be able to. It is important to contact us as soon as possible when attempting to cancel an order. Shipped orders are not eligible for cancellation or returns. If your order is eligible for a refund you may be held accountable for actual return shipping charges and the processing fee on credit card transactions. Refunds will only be issued to the original credit card that you use when placing your order.
PS:Customer who use PayPal should notice the following
PayPal has made additional changes to the user agreement. Hence, there will be an additional 5% service charge for each order refund Customer needs to pay for the 5% service charge if they cancel their order .Or it would be deducted from customer's refund.