Shipping Policy

Ordering and Confirmation

  1. Order Confirmation: As soon as you place an order, you’ll get a confirmation email. This confirms we've received your order and have an authorized payment from you for us to begin processing your shipment(s).

  2. Stock Availability: If your chosen product is in stock, we’ll process the charges and prepare it for shipment. If it’s out of stock or on backorder, we will notify you via email right away.

  3. Shipping Timeline: The shipping time varies depending on the brand and the warehouse fulfilling the order. The estimated shipping time is stated on each product page. For any shipping questions, feel free to contact us beforehand or respond to your order confirmation.

Shipping Process

  1. Small or lightweight Items: These are shipped via standard carriers like UPS, FedEx, or USPS. These generally ship much quicker and do not require and scheduled curbside delivery on a pallet. 

  2. Heavy or Bulky Items: Large pieces of equipment, multi-item orders, or anything that is at risk of being damaged by a standard carrier, will be delivered via Less Than Truckload (LTL) Freight Carriers.

  3. Leaving the Warehouse: In-stock items are picked and packed up by a team of people at the warehouse and shipped out in chronological order of how they came in. Busy seasons are subject to slightly alter the shipment time.

  4. Tracking Number: Right before your shipment is picked up by the freight carrier, your order is assigned a tracking and Bill of Landing number. Once assigned and scheduled for pickup/shipment from the warehouse, we will send you the tracking number in a shipment confirmation email. 

  5. Delivery Time: Once picked up and in transit on it's way to your local freight terminal, the driving time can vary depending on length. You can generally expect the items to arrive in your area within 2 to 8 weeks days after they have departed from the warehouse. Delays and stalled shipments are subject to happen occasionally while not on a normal basis. 

  6. Delivery Appointment: For freight shipping, once the shipment is in your area, the carrier will call you to set a 4-hour delivery appointment window or time when you can be available to sign the Bill of Landing. You must be present to receive the delivery, or you may incur re-delivery fees.

  7. Delivery Options: For facilities with a loading dock, the truck driver will pull right up to the dock and unload the pallet(s). If you don’t have a loading dock, your item will be lowered off the truck using a lift gate and delivered to your curbside or closest accessible place to your doorway. 

What To Do When Your Item Arrives

  1. Curbside Delivery: The driver will leave your item on a pallet at your curbside.

  2. Inspect Before Signing: Please inspect the boxes for any damage before signing the delivery receipt. If there's damage, mark “DAMAGED” on the receipt, or go into detail explaining the damage. Then, immediately take photos or videos and email them to support@trysauna.com.

  3. Unpack and Check: Open the boxes, inspect your items, and check for missing or damaged parts within 2-3 business days. Report any issues to us within this period to ensure prompt and effective support.

Additional Services

  • Threshold Delivery: If absolutely needed, we can arrange for a delivery of your shipment into the nearest possible safe, dry place, on your property as apposed to a curbside delivery. 

  • Professional Assembly: We offer professional assembly services. Get a quote if you’re interested.

Storage Fees

If you can’t receive the order upon arrival, you might incur storage or additional shipping fees. Inform us ASAP if you need to schedule delivery for a specific date.

By placing an order, you agree to these terms. If you have any further questions about shipping or delivery, feel free to contact us at support@trysauna.com. 

*Free US Shipping excludes shipping to Alaska, Hawaii and Puerto Rico.